Shipping & Processing Times
Order Processing
Our business hours are Monday to Saturday, 10 AM – 6 PM.
Please refer to the table below for estimated processing times based on the product type:
| Product | Processing Time |
|---|---|
| Bundles | Up to 1 week |
| Closures / Frontals | Up to 1 weeks |
| Bundle Set (Bundles Only) | Up to 1 weeks |
| Bundle Set (Bundles + Closure) | Up to 1 weeks |
| Wigs | Up to 1 weeks |
Note:
Shipping times are in addition to the processing times listed above and will vary based on the shipping method selected at checkout.
Once your order has been shipped, we are not responsible for courier delays, but we’ll do our best to assist and keep you informed.
Delivery for custom/ pre-order items will be applicable per item and each product will state ETA's (usually 3-12 working days) as these products are made to order no matter your shipment preference. Once your order is ready to ship, your selected shipping method will be used.
We dispatch Monday - Friday. Public holidays are not included.
EXTRA DELIVERY INFO
We ship orders using Royal Mail, DPD, DHL, FEDEX, UPS & TNT. All orders require mandatory processing times within our delivery times of one to two business days on standard products for UK deliveries. Once you have successfully placed your order, order processing will begin automatically and orders cannot be changed nor modified. Delivery addresses cannot be amended without cancelling and replacing a new order.
We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, or an exchange is honoured, the customer will be held accountable for re-delivery charges.
Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped. We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.
Please see our terms and conditions for any extra information regarding our delivery processes.